FAQs
Q:For
New Account
An account registered with Ucomtrading.com would allow
you to keep track on your order. You would have history of orders previously
made and you can review your order status. Account registration only takes
about 1 minute and the whole process is encrypted therefore it is secure and
your private information would be protected. Upon registration, you will need
to fill out a pre-qualification form. Our account manager will review your
information and will contact you by email within 24 hours once this form has
been submitted. If you have approved, you can log in and start ordering. You
can feel free to change the password after you have access to your account. In
your account information, we have assign you to a sales person. All questions
and problems with your orders will be handle through him/her.
Q: Why I cannot login my account?
After typing in the correct email address and password,
please click the submit button instead of pressing the enter key.
Q:Price
Quote
Once we receive your orders online, we will send you
an update invoice with the price quote. This may be view in your previous
orders in your account.
Please note that our price is base on the amount of
quantity that you order. Ordering in mass volumn will get you a better deal.
Q: How can
I get the Price?
To
protect the interest of our customers, pricing information is only available to
registered customers. Please sign up for a free new account and our sales will
contact you with detailed pricing. Registered customers can call or email to
request the price list too.
Q: How do I give you my credit card information
for payment?
Due to
security reason, we will never ask you to enter your credit card number online.
If you did not fill in your credit card information during registration, When
you first order, after we receive your order, our sales representative or
accounting department will contact you for your credit card information.
Q:What payment options
are available？
We accept Visa, MasterCard and Debit. For
your convenience we also offer e-transfer, money order or wire transfer etc.
Q: Are all
of your products brand new?
Yes, all
products are brand new.
Q: How
long it takes to ship out my order?
All orders take 1 to 2 business days (Mon-Fri)
to process, but Same day shipping is available on orders sent in by 12:00 noon
EST. For all order, after we receive the payment, we will ship your order.
Q: Hong long will it take for my order to reach
me?
Order generally ship
within 1-2 business days. But Same day
shipping is available on orders called in by 12:00 noon EST. Please allow 2-5
days to receive your order via standard ground shipping. For international order
that will be shipped to an address outside Canada .we will have to check with
our carrier should there is a big shipping difference between what you pay as
you check out. We will get in touch with you to request additional shipping
fee. After we receive the payment, we will ship your order within 2 business
days.
We always provide tracking numbers to all orders, please login to
your account and check your order and tracking status, if you still have any
question regarding your shipped package(s) please contact us at 416-900-1871
for help.
Q: Do you
offer any expedited shipping options?
Yes, we
offer most of the expedited shipping options by FeDex or UPS. Please contact us
at (416) 900-1871 for detail.
Q:How will my orders be shipped？
All
orders will ship flat via FedEx Ground or UPS unless other request. Same day
shipping is available for orders called in by 12:00 noon EST. Additional
shipping charges apply to prints exceeding 22”x28”.
Q:Can I ship to a P.O
box?
We
are unable to ship to P.O boxes. Please provide a street address for delivery.
Q:What is your shipping
rate and policy?
Shipping fee will be paid by customer.
FedEx/UPS is our
preferred standard international carrier and we extend our FedEx /UPS discount
to our customers.
Please Note: That
some order may be assessed additional shipping charges beside what will be
showing on your check out due to weight and size limitations. If your order
requires additional charges, you will be contacted to approve there charges
before we ship your order.
Please contact a
sales representative for international shipping information sales@ucomtrading.com. All international orders must be placed via telephone, fax or e-mail.
All international orders must be pre-paid with U.S or CAD currency.
Q:How
do you ship international orders？
DHL or FedEx is our
preferred standard international carrier and we extend our DHL or FedEx
discount to our customers. If you’d like us to use a different international
carrier please make a note of it and we will ship via your preferred carrier.
All international orders will ship upon received of payment.
Q: My
order hasn’t arrived yet. What’s wrong？
We rely on FedEx /UPS Canada to safely ship
your order to its destination. If you have questions regarding your order
status, please contact FedEx /UPS Canada directly with your tacking number.
Q:What is the return/exchange
policy？
Please notify us within two weeks of the ship
date if we have made an error or your order has been processed incorrectly and
we will see that the matter is promptly resolved.
We take great care when packing your order ti
insure it arrives safely on your doorstep. If the carrier damages your package
during shipment you will need to contact them. and be sure to keep all damaged
packing as evidence for the carrier.
Important Return /Exchange Procedures：
1.In order to process your return or exchange
effectively, Customer must notify Ucom Trading Inc. of problematic goods within
14 days of receipt.
2.Fill out the Form (click here to download)-
Please complete the Return /Exchange(RE) Request Form with detailed
descriptions of the problems for your products.
3.Email the completed RE Request Form with
copy of the original invoice to Sale and Service Department:
sales@ucomtrading.com
A missing invoice may delay the process and
allow the due date to expire resulting in expiration of Warranty.
4. Ucom must receive, verify, and confirm the
RE product with a copy of the RE Request form and a copy of the original
invoice in the box.
Please allow up to 14 business days to
process your return claimed from the time it arrives at our Sale and Service
Department. All return merchandise with
physical damages will not be accepted. Therefore, Ucom Trading Inc. will not
issue any credit to you for these merchandises.
Customer is responsible for all returns
shipping costs. Customer can return the merchandise only if they are unused,
with no damages, and in our company’s original package.
We will not be responsible if the merchandise
is wrongfully installed or damaged for any personal reasons. Shipping charges
are not refundable.
The entire package without our RE number will
be refused. Shipping cost for any refused packages will be billed to customer.
Please inform your sales representative of any shortage of merchandises upon
receiving. Returned merchandise can only be applied for company credit, but in
order to receive a cash refund, there must be a 20% restocking fee that will be
applied. Customer is responsible for the all refuse both ways shipping costs.
Please
call 1(416)900-1871 or contact your sales directly if you have any other
questions or concerns.
Your satisfaction is our priority.